Refund policy

Last Updated: July 2026

At Snack Go Fast, we are committed to providing high-quality imported snacks, drinks, and exclusive products from around the world. Your satisfaction is extremely important to us. Please read this Return & Refund Policy carefully before making a purchase.

By placing an order on Snack Go Fast, you agree to the terms outlined below.

1. Our Commitment

We carefully inspect every order before it leaves our warehouse to ensure that all products arrive in excellent condition.

Because we specialize in food, beverages, and other consumable products, our return policy differs from that of traditional retail stores due to hygiene and food safety regulations.

2. Return Eligibility

Due to the nature of the products we sell, returns are generally not accepted once an order has been delivered.

However, we will gladly assist you if:

  • You received the wrong product.
  • Your item arrived damaged during shipping.
  • Your order is incomplete.
  • Your item is defective upon arrival.
  • The product is unusable because of damage caused during transport.

To be eligible for assistance, you must contact us within 48 hours after your package has been marked as delivered.

3. Products That Cannot Be Returned

For health, hygiene, and food safety reasons, the following items cannot be returned or exchanged:

  • Food products
  • Candy
  • Chocolate
  • Chips and snacks
  • Energy drinks
  • Soft drinks
  • Opened products
  • Consumable products
  • Products with broken safety seals
  • Products damaged after delivery
  • Clearance or sale items
  • Gift cards

We reserve the right to refuse any return request that does not comply with these conditions.

4. Damaged, Incorrect or Missing Items

If your package arrives damaged, contains incorrect products, or is missing items, please contact us immediately.

Your email should include:

  • Your full name
  • Your order number
  • A detailed explanation of the issue
  • Clear photos of:
    • The shipping box
    • The shipping label
    • The damaged product(s)
    • The contents of the package

This information allows our team to investigate your claim quickly and efficiently.

Email:

Contact.snackgofast@gmail.com

5. Refund Approval

Once we receive your request, our customer support team will review the information provided.

If your claim is approved, we may offer one of the following solutions:

  • A full refund
  • A partial refund
  • A replacement product
  • Store credit
  • Reshipment of the missing or incorrect item

The solution provided will depend on the circumstances of your order.

6. Refund Processing Time

Approved refunds are issued to the original payment method used during checkout.

Depending on your payment provider, refunds generally appear within:

6 to 12 business days

Some banks or payment providers may require additional processing time.

7. Order Cancellations

Orders can only be cancelled before they have been processed or shipped.

Once an order has entered our fulfillment process or has been shipped, cancellation is no longer possible.

If you need to cancel an order, please contact us as soon as possible after placing it.

8. Refused Deliveries

If a customer refuses delivery or fails to collect a package that is returned to us by the carrier, we reserve the right to deduct:

  • Original shipping costs
  • Return shipping costs
  • Any customs or carrier fees (if applicable)

The remaining balance will be refunded once the package has been received and inspected.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Snack Go Fast cannot be held responsible for:

  • Incorrect addresses
  • Missing apartment numbers
  • Incorrect postal codes
  • Orders delivered to the address provided by the customer

If a package is returned to us due to an incorrect address, additional shipping charges may apply before reshipment.

10. International Orders

We proudly ship worldwide.

Please note that customers are responsible for any:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees

These charges are determined by your country's customs authorities and are not controlled by Snack Go Fast.

11. Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

  • Checking with neighbors
  • Checking your mailbox or safe place
  • Contacting your local carrier

If the issue cannot be resolved, please contact us and we will do our best to assist you.

12. Product Availability

Many products sold by Snack Go Fast are limited editions, regional exclusives, or imported products.

If a replacement is unavailable, we may instead provide:

  • A full refund
  • Store credit
  • A similar replacement product (with your approval)

13. Chargebacks

Before initiating a payment dispute or chargeback, we kindly ask that you contact our support team.

Most issues can be resolved quickly without involving your payment provider.

Fraudulent or abusive chargebacks may result in the suspension of future orders.

14. Contact Information

For any questions regarding returns or refunds, please contact us.

Snack Go Fast

Email: Contact.snackgofast@gmail.com

Business Information

Company Name: Snack Go Fast

Legal Form: Société à responsabilité limitée (SARL)

SIREN: 802 964 023

SIRET: 802 964 023 00013

Share Capital: €5,000.00

Date of Incorporation: 10 June 2014

Customer Support Email: Contact.snackgofast@gmail.com

We appreciate your trust in Snack Go Fast and thank you for choosing us for your favorite snacks and drinks from around the world. Our goal is to provide a fast, secure, and enjoyable shopping experience every time you order.